Shipping Policy
Shipping Policy
Last Updated: September 29, 2026
Thank you for shopping with VLIPERR.
VLIPERR is operated by Sichuan Jinshang Tianli Trading Co., Ltd. We aim to provide customers with clear information about order processing, shipping methods, delivery estimates, tracking, shipping fees, customs, delayed shipments, lost packages, and other delivery-related matters.
Please review this Shipping Policy before placing an order.
1. Order Processing Time
After successful payment confirmation, orders are generally processed within 1–3 business days.
During this period, order preparation may include:
- Order verification;
- Product preparation or inspection where applicable;
- Picking and packing;
- Shipping label preparation; and
- Handover to the applicable carrier or logistics provider.
Business days generally exclude weekends and public holidays.
During major promotional periods, public holidays, peak shopping seasons, or periods of unusually high order volume, processing may occasionally require additional time.
Once your order has been dispatched, available tracking information will normally be provided by email where tracking is available.
2. Shipping Methods & Estimated Delivery Times
Available shipping methods may vary depending on the delivery destination, product type, fulfillment arrangement, inventory location, and carrier availability.
Delivery estimates begin after dispatch and do not include the 1–3 business day processing period.
Standard Shipping
Estimated delivery time: approximately 3–7 business days after dispatch.
Standard Shipping may be available for eligible orders and destinations. Actual delivery times may vary depending on carrier performance, destination, and logistics conditions.
Expedited Shipping
Where available, expedited shipping may provide a faster delivery option.
Estimated delivery time: approximately 2–4 business days after dispatch.
Availability and applicable shipping charges will be displayed during checkout where expedited shipping is offered.
International Shipping
For certain international destinations, delivery may take approximately 7–21 business days after dispatch or longer.
International delivery may be affected by:
- Destination country or region;
- Carrier performance;
- Customs processing;
- Transportation capacity;
- Seasonal demand;
- Weather conditions;
- Public holidays; and
- Other circumstances outside our reasonable control.
Delivery estimates are not guaranteed delivery dates unless a guaranteed service is expressly stated during checkout.
3. Fulfillment Locations
Orders may be fulfilled from different fulfillment facilities depending on product availability, inventory location, product type, fulfillment arrangements, and delivery destination.
The dispatch location may therefore vary between orders.
In some cases, products within the same order may be fulfilled from different locations and shipped separately.
The fulfillment location does not change the customer service or after-sales protections described in our published policies.
4. Shipping Fees
Shipping costs, where applicable, are calculated and displayed during checkout before payment is completed.
Shipping costs may depend on factors including:
- Delivery destination;
- Product quantity;
- Package size and weight;
- Available shipping routes; and
- Selected shipping method.
Customers can review the applicable shipping charge before completing the purchase.
From time to time, VLIPERR may offer free shipping, discounted shipping, or other promotional shipping incentives.
Where applicable, promotional conditions will be displayed on the website or during checkout.
5. Order Tracking
Most VLIPERR orders include shipment tracking.
Once an order has been dispatched, available tracking information may include:
- A tracking number;
- Carrier information; and
- A link or instructions for checking delivery progress.
Please allow reasonable time after dispatch for the carrier's tracking system to update.
Tracking may occasionally remain unchanged while a package moves between facilities, undergoes customs processing, or awaits another carrier scan.
If tracking has not updated for an extended period, please contact:
Please include your order number and available tracking information.
6. Incorrect or Incomplete Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please verify:
- Recipient name;
- Street address;
- Apartment or unit number where applicable;
- City;
- State or province;
- Postal or ZIP code;
- Country; and
- Relevant contact information.
If you notice an error, please contact us as soon as possible.
We will make reasonable efforts to correct the address if the order has not already entered fulfillment, packing, or shipping.
Once an order has been processed or dispatched, modification may no longer be possible.
7. Shipping Restrictions
Certain products or destinations may be subject to shipping restrictions because of:
- Carrier limitations;
- Package size or weight restrictions;
- Import regulations;
- Transportation restrictions;
- Local delivery service availability;
- Customs requirements; or
- Other legal or operational limitations.
If we determine that an order cannot be delivered to the address provided, we may contact the customer to discuss available alternatives.
8. Customs Duties, Import Taxes & Fees
International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by destination authorities.
Unless otherwise stated during checkout or required by applicable law, these charges are generally not included in the product price or shipping charge collected by VLIPERR.
Customers may be responsible for applicable import-related charges required by local authorities.
Customs processing may result in additional delivery time.
9. Delayed Deliveries
Shipping delays may occasionally occur because of:
- Carrier delays;
- Customs processing;
- Severe weather;
- Transportation disruptions;
- High seasonal parcel volumes;
- Public holidays;
- Local delivery restrictions; or
- Other circumstances outside our reasonable control.
If your package has not arrived within the expected delivery period, please first review the available tracking information.
If the shipment remains significantly delayed, please contact:
10. Lost Packages
If tracking has not updated for an extended period or you believe the package may have been lost in transit, please contact our customer support team.
Please provide:
- Your order number;
- Recipient name;
- Shipping address; and
- Tracking number where available.
Our team will review available tracking information and may work with the applicable carrier or logistics provider to investigate the shipment.
If a shipment is confirmed as lost and the loss was not caused by incorrect customer-provided information or another customer-controlled circumstance, we will provide an appropriate replacement or refund solution at no additional cost to the customer.
11. Damaged Packages or Products
If a package arrives visibly damaged or a product appears to have been damaged during transportation, please contact us as soon as reasonably possible.
Please provide your order number, a description of the issue, and clear photos or videos where applicable.
For transit-related damage, we recommend contacting us within 7 days of delivery whenever reasonably possible.
This recommended reporting period does not replace or shorten applicable rights under our Cancellation, Return & Refund Policy or applicable law.
Where shipping damage is verified, we will provide an appropriate solution at no additional cost to the customer.
12. Packages Marked as Delivered
In some cases, carrier tracking may show a package as Delivered shortly before the customer physically receives it.
If tracking shows Delivered but the package cannot be located, we recommend:
- Checking the mailbox, parcel locker, reception area, or other safe locations;
- Checking with household members or neighbors where appropriate;
- Confirming the delivery address;
- Allowing a short reasonable period for carrier information to update; and
- Contacting the carrier where appropriate.
If the package still cannot be located, please contact our customer support team.
A tracking status marked Delivered does not automatically prevent us from reviewing a reasonable delivery-related claim.
13. Multiple Packages
Depending on product availability and fulfillment arrangements, products from the same order may occasionally be shipped separately.
Customers may therefore receive multiple packages, multiple tracking numbers, or deliveries arriving on different dates.
Customers will not normally be charged additional shipping fees solely because VLIPERR chooses to fulfill an order in multiple packages.
14. Order Changes & Cancellations
Cancellation requests should generally be submitted within 48 hours of placing the order.
We will make reasonable efforts to accommodate requests where the order has not already entered fulfillment, packing, or shipping.
Submitting a request within 48 hours does not guarantee cancellation if the order has already been processed or shipped.
Once an order has shipped, cancellation is generally no longer possible.
Contact: service@vliperr.com
15. Delivery Responsibility & Customer Support
Orders may be transported and delivered by independent carriers and logistics providers.
Certain carrier delays, routing changes, customs procedures, weather events, and transportation disruptions may be outside our direct operational control.
However, transferring an order to a carrier does not mean VLIPERR will automatically refuse assistance with a legitimate delivery issue.
If a shipment is significantly delayed, appears lost, arrives damaged, or cannot be located despite being marked as Delivered, please contact us.
Nothing in this Shipping Policy is intended to exclude mandatory consumer rights that cannot legally be waived.
Official Contact Information
VLIPERR is operated by Sichuan Jinshang Tianli Trading Co., Ltd.
Customer Support Email:
service@vliperr.com
Legal Company Name:
Sichuan Jinshang Tianli Trading Co., Ltd.
Business Address:
Room 1304, 13th Floor, Building 2,
No. 200 Jirui Road,
Chengdu High-tech Zone,
China (Sichuan) Pilot Free Trade Zone