Cancellation, Return & Refund Policy
Cancellation, Return & Refund Policy
Last Updated: September 29, 2026
Thank you for shopping with VLIPERR.
VLIPERR is operated by Sichuan Jinshang Tianli Trading Co., Ltd. This policy explains our procedures for cancellations, returns, exchanges, refunds, and related after-sales requests.
1. Order Cancellation
Unpaid Orders
Orders that have not been successfully paid may generally be cancelled before payment is completed.
Paid Orders
Cancellation requests should generally be submitted within 48 hours of placing the order.
We recommend contacting us as soon as possible because orders may enter fulfillment quickly.
We will make reasonable efforts to process the request if the order has not already entered fulfillment, packing, or shipping.
Submitting a request within 48 hours does not guarantee cancellation if the order has already been processed or shipped.
Once an order has shipped, cancellation is generally no longer possible. After delivery, eligible products may be returned in accordance with this policy.
Contact: service@vliperr.com
2. 30-Day Return Policy
Eligible return requests may generally be submitted within 30 calendar days after delivery.
To qualify for a standard return, products should generally:
- Be unused, unworn, unwashed, and undamaged where applicable;
- Remain in their original condition;
- Include applicable packaging, accessories, labels, manuals, and components;
- Include valid order information or proof of purchase; and
- Be submitted for return authorization within the applicable return period.
Products materially damaged through customer misuse, modification, improper handling, contamination, or significant use may not qualify for a full refund.
3. Return Address
Our official return address for approved customer returns is:
Room 1304, 13th Floor, Building 2,
No. 200 Jirui Road,
Chengdu High-tech Zone,
China (Sichuan) Pilot Free Trade Zone
4. Return & Exchange Procedure
To request a return or exchange, contact:
Please provide where applicable:
- Order number;
- Customer name;
- Product being returned;
- Quantity or variation;
- Reason for return; and
- Photos or videos where relevant.
Please do not send products back before requesting return authorization.
For customer-arranged returns, we recommend using a trackable shipping method and retaining shipping records until the return is completed.
5. Return Shipping Costs
Returns for Customer Preference
If a return is requested because the customer changed their mind, selected the wrong style, size, color, or variation, no longer wants the item, or has another preference-based reason, the customer is generally responsible for applicable return shipping costs.
Original shipping charges may be non-refundable for preference-based returns unless otherwise required by applicable law.
Damaged, Defective, Incorrect or Fulfillment-Error Items
Where a return or after-sales request is required because:
- The wrong item was received;
- The product arrived damaged;
- The product has a confirmed defect;
- Important components are missing;
- The item is materially different from its description; or
- Another verified fulfillment error occurred,
VLIPERR will provide an appropriate replacement, refund, return, or other after-sales solution at no additional cost to the customer.
6. Damaged, Defective, Incomplete or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact:
For transit-related damage, we recommend contacting us within 7 days of delivery whenever reasonably possible.
This reporting recommendation does not replace or shorten applicable rights under this policy or applicable consumer law.
7. Exchanges
Eligible products may be exchanged depending on product availability and the circumstances of the request.
Preference-based exchanges may require the customer to pay applicable return and reshipping costs.
Where an exchange is required because of a verified merchant or fulfillment issue, an appropriate solution will be provided at no additional cost.
8. Refund Processing
Once an approved returned item has been received and inspected, we will review the refund request.
If approved, the refund will generally be issued to the original payment method.
Refund processing by VLIPERR generally takes approximately 5 business days after the returned item has been received, inspected, and approved.
Banks, card issuers, or payment providers may require additional time before the funds appear in the customer's account.
9. Partial Refunds
In limited circumstances, a partial refund may be appropriate where customer handling has materially reduced the condition or value of a product.
Any adjustment will be based on the actual condition of the returned item and will not be applied where prohibited by applicable consumer law.
10. Non-Returnable Items
Certain products may not qualify for return because of hygiene, customization, safety, legal, or product-specific restrictions.
Examples may include personalized products, certain opened hygiene-sensitive products, gift cards, final-sale products clearly identified before purchase, or items materially damaged through customer misuse.
Nothing in this section is intended to restrict mandatory consumer rights.
11. Late or Missing Refunds
If you receive confirmation that a refund has been issued but the funds have not appeared, please first check with your bank, card issuer, or payment provider.
If further assistance is required, contact:
12. Returns Sent Without Authorization
Customers should contact us before sending a return so that we can confirm eligibility and provide applicable instructions.
Returns sent without sufficient order information or without following applicable requirements may experience processing delays.
Approved returns should be sent only to the official Return Address published in this policy.
13. Consumer Rights
Nothing in this policy is intended to exclude, restrict, or override consumer rights that cannot legally be waived under applicable law.
Official Contact Information
VLIPERR is operated by Sichuan Jinshang Tianli Trading Co., Ltd.
Customer Support Email:
service@vliperr.com
Business & Return Address:
Sichuan Jinshang Tianli Trading Co., Ltd.
Room 1304, 13th Floor, Building 2,
No. 200 Jirui Road,
Chengdu High-tech Zone,
China (Sichuan) Pilot Free Trade Zone